Support is handled by a person familiar with the products. Send the product name, device model, operating-system version and a concise description of what happened. Screenshots are useful; passwords, payment credentials and private documents are not.
Contact support
Typical response time: 24 to 48 hours on working days.
Before writing
- Update the application and iOS or iPadOS to a supported version.
- Confirm the device has sufficient free storage and a stable internet connection.
- Restart the application once, then repeat the shortest sequence that reproduces the issue.
- Record the exact wording of any error and whether the issue occurs every time.
Please include the application version shown in Settings. For a route or artwork issue, include the destination, mission, artwork title or source record involved.
RadioFin
What receiver do I need?
On Mac, use a compatible USB receiver, a supported network receiver or an I/Q recording. On iPhone, use rtl_tcp, a paired Mac receiver server or an I/Q recording; the iPhone app does not directly open USB RTL-SDR hardware. RadioFin receives radio signals, rather than providing a directory of internet audio stations. An ordinary song or programme-audio WAV is not an I/Q input.
Try RadioFin without radio hardware
- Open Settings, then Receiver & Network.
- Choose Load sample signal. Loading prepares the sample without starting playback.
- Choose Connect & receive, then Done to return to the main screen.
- Expect a generated AM practice signal at 1.005000 MHz, with plots and alternating test tones.
- The sample ends after 12 seconds; return to Receiver & Network and connect again to replay.
Connect or pair a receiver
Use Settings > Receiver & Network for source information and a correct address/port. For paired reception, start receiver sharing on the Mac, open Remote Receivers on the client and use discovery or the server's one-time invitation. Approve the pairing request on the server. Manual pairing remains available if camera scanning is unavailable. Only one owner can open an exclusive USB receiver; stop direct reception or sharing before handing it over.
Connection or audio problems
Check the selected receiver, local-network permission, address/port and whether another client owns the device. Check app volume/mute and the system audio output. Stop and reconnect after changing sources. An I/Q file ends at EOF; ordinary programme audio cannot replace radio I/Q samples.
Choose a skin in Settings > Appearance & Controls. Valve Atlas internal-stage waveforms are modeled from available reception data, not measurements of physical internal receiver nodes. For support, include RadioFin version, device/OS, source type, mode and the steps that failed. Do not send live pairing credentials or unrelated private recordings.
Archiver Pro
English
Archiver Pro is a paid download with no in-app purchases, subscriptions or app account. Archive creation, extraction and file management are included; there is no in-app purchase or restore button. The app has no advertising or analytics.
Archives are processed on your device. Use Local File for app files or Document Browser to choose a folder through Files. Photo Library uses the items you pick; Music Library can export only available, unprotected songs supported by the system. File providers and sharing destinations you choose may use their own network services.
After a password successfully unlocks an archive, it is remembered in this device's Keychain for that archive. There is no password recovery. Do not send archive passwords or private documents to support.
To receive files from a computer, enable Via Browser on the same Wi-Fi, open the displayed local address and enter the pairing code. Local Network permission is required. This upload-only receiver stops when you leave its screen or the app goes into the background; the browser cannot browse or download your files.
Delete files in the app or in Files at their storage location. Deleting the app removes its app-container data, not copies held by another provider. Saved Keychain passwords are separate from archive files; app deletion is not a guaranteed Keychain erase. For help, use the company contact above and include the app version, device model, archive type and error message without attaching private files.
日本語
Archiver Proは買い切りの有料アプリです。アプリ内課金、サブスクリプション、 アカウント登録はなく、圧縮・解凍とファイル管理の機能が含まれています。 アプリ内の購入・購入復元ボタン、広告、利用状況を収集する解析機能はありません。
アーカイブの処理は端末内で行います。「ローカルファイル」でアプリ内のファイルを、 「書類ブラウザ」で「ファイル」から選んだフォルダを扱えます。 写真・動画はユーザーが選択した項目のみを使用し、音楽は利用可能で保護されていない、 システムが書き出せる曲に限られます。選択したファイル提供元や共有先は、 それぞれのネットワークサービスを利用する場合があります。
アーカイブの解除に成功したパスワードは、そのアーカイブ用として端末のKeychainに 保存されます。パスワードの復旧機能はありません。サポートにパスワードや 個人用の文書を送らないでください。
パソコンから受信する場合は、同じWi-Fiに接続して「ブラウザ経由」を有効にし、 表示されたローカルアドレスを開いてペアリングコードを入力します。 ローカルネットワークへのアクセス許可が必要です。受信専用の機能で、画面を離れるか アプリがバックグラウンドに移ると停止します。ブラウザからファイルを閲覧・ ダウンロードすることはできません。
ファイルは保存先に応じてアプリ内または「ファイル」で削除してください。 アプリの削除で消えるのはアプリ内のデータであり、他の提供元にあるコピーは削除されません。 Keychainのパスワードはアーカイブとは別に保存され、アプリの削除だけで確実に 消去されるとは限りません。お問い合わせは上記の連絡先へ、アプリのバージョン、 端末、アーカイブ形式、エラー内容を添えてお送りください。個人用のファイルは不要です。
SatellitePlus and SatellitePlus Pro
Both editions use the same Apple CloudKit public database for the satellite catalog and orbital data. They have separate local app storage and App Groups, so follows, reminders, observer settings and saved Watch trajectories do not transfer between editions.
How do I unlock Pro in the free edition?
The free SatellitePlus app offers a one-time Pro unlock. If you already bought it, use Restore Purchases while signed in with the Apple Account used for the purchase. The separate paid SatellitePlus Pro app includes Pro from the start and has no in-app purchases.
Solar Journey (formerly Sol Atlas)
Start with a free guided trip from Earth to the Moon in an Apollo-inspired cockpit. Mars and additional content require a one-time Full Access purchase, with no subscription. This is an educational spaceflight experience, not an Apollo lunar landing simulator.
How do I start my Moon journey?
Choose the Moon, open its journey screen, and keep Guided Flight selected. Once preparation is complete, use Start Flight and confirm the journey preview if shown. During the flight, switch camera views, pause, or adjust time warp to change your viewing pace.
My journey is still preparing
Some journeys and optional assets need an internet download. Follow the preparation message and allow any required download to finish. If progress stops or the flight cannot start, contact support with your app version, device model, chosen destination, and the displayed message or download progress.
What can I replay or keep?
The MESSENGER historical mission replay is free. Replays use archived trajectories, not live spacecraft feeds. Your on-device Flight Log keeps the most recent 100 completed journeys, and you can choose to share a flight card.
How do I restore Full Access?
Use Restore Purchases in About while signed in with the Apple Account used for the original purchase. If Full Access remains unavailable, use the contact details on this page and describe the restore result. Do not include payment credentials.
Deep Atlas
The App Store record is visible before public release
Deep Atlas 1.0 has been submitted to App Store Review. If the App Store link is unavailable in your region before approval, check again after the review state changes or contact support with the exact error shown by Apple.
A route lock or arrival seal appears inconsistent
Open the route evidence or arrival archive view and include the destination, selected route, confidence state, hazard label and distance uncertainty in your support note. Deep Atlas stores route archive progress on device.
Restore Purchases does not unlock Full Deep Navigation
Confirm the device is signed in with the Apple Account that completed the purchase, then run Restore Purchases again from inside the app. A restore does not charge again.
Ukiyo-e
Collection images or records are still loading
The starter collection is bundled while additional public catalogue records arrive incrementally. Keep the app open on a stable connection and confirm that Low Data Mode is not preventing the download. Send the source code or artwork title when a specific record fails repeatedly.
Rights, attribution or record corrections
Use the source and rights controls attached to the artwork whenever possible. The public process and notice form are available at ukiyo-e.uk/rights.
Purchases and restore
Purchases are processed by Apple. For applications that offer in-app purchases, confirm the device is signed in with the Apple Account that made the purchase, then use Restore Purchases inside the application. A restore never charges again. Archiver Pro is a paid download and has no in-app restore control.
For billing, refund or payment-method questions, use Apple's purchase support. For an entitlement that remains unavailable after a successful restore, send the product name and a screenshot of the restore result. Do not send receipts containing personal payment details.
Security reports
Report a suspected vulnerability privately by email with the subject [SECURITY] Short description. Include affected version, impact and reproducible steps. Do not include live credentials or publish exploit details before we have had a reasonable opportunity to investigate.